Patient FAQ
Appointments
Our practice runs an appointment system and will endeavour to accommodate your needs. Routine appointments are at 15 minute intervals.
If you have a complex issue or multiple concerns that you wish to raise with your doctor, please request a longer appointment with the receptionist on booking. New patients will also require a long appointment on their first attendance.
Tele health appointments can be made via our online booking system, or by calling or visiting the practice.
If you are unable to keep your appointment please notify the surgery as soon as possible so that we can allocate the time to someone else in need. Please note, unforeseen events do happen and can lead to delays. The reception staff will give you an indication if there will be a waiting time on arrival. We do appreciate your patience in these circumstances.
For urgent issues, the Practice sets aside daily appointment times with each doctor. These appointments open at 8.30 each morning and can be accessed by phoning the practice or via our online booking system on the day.
Patients are welcome to come into the practice, and our reception team will be happy to assist in them in making an appointment with their chosen doctor for the next available spot.
Due to high demand, there may not always be an appointment available with your preferred doctor. A cancellation list is therefore kept and if you wish to be added to this list, the receptionist will add your details to it. We will do our best to give you an appointment as requested.
If you have a current mobile telephone number, for your convenience we send you an SMS message the day before your appointment to remind you of your appointment.
Continuity of Care
Our medical records are comprehensive and available to all the Doctors in our practice. Where possible, however, patients are encouraged to book appointments with their usual GP.
After Hours
For medical attention outside our normal opening hours, please call 6362 5055. On this number you will hear a recorded message advising the Doctor on call. After hour care is provided by Doctors within the Practice Monday to Thursday and a roster system is in place with other Practices Friday to Sunday.
Please note after hour fees may apply.
For urgent medical emergencies please call 000 or Orange Health Service on 6369 3000, 1503 Forest Road ORANGE.
Home Visits
Arrangements for home visits are available to regular patients of the Practice, both within and outside normal opening hours. Our Doctors home visit schedule is at their discretion and are booked to meet the needs of the patient and the Practice.
Fees
76 Prince Medical is a privately owned and operated practice. We do not routinely bulk bill. Therefore, the fees and charges as outlined below will be payable on the day of your consultation. We accept payment in the form of cash, cheque, EFTPOS or credit card (excluding American Express).
Please note fees also vary due to the length and complexity of a consultation and are determined by the individual GP.
Workers Compensation patients must provide Insurance Company details and a valid claim number each time they present for a consultation. Until a claim is accepted, and the number registered, the patient must pay for the consultation.
If you hold a valid Health Care Card or Pension Card, please let our reception team know so they can update your record.
Your care comes first
We’re here to make sure you and your family receive the best possible care.
Unfortunately, the new Medicare incentives still don’t fully cover the cost of that care. To keep our doors open and provide the time you need with your GP, we may charge a fee.
If you’d like to know more, please ask our reception staff - they’ll be happy to help.
Our fees as of July 2025:
| Description | Our Fee | Medicare Rebate |
| Brief Consultation | $57.00 | $20.05 |
| Standard Consultation (6 to 12 minutes) | $90.00 | $43.90 |
| Standard Consultation (13 to 20 minutes) | $98.00 | $43.90 |
| Long Consultation (20 – 40 minutes) | $155.00 | $84.90 |
| Extended Consultation (40 minutes or more) | $200.00 | $125.10 |
Contacting the Practice
Telephone calls requiring urgent medical attention will be triaged by our Nursing staff, who will refer to the doctor for initial management of care. Due to the busy nature of general practice, patients are not encouraged to leave a message requesting the doctor call back and instead should consider if a telehealth appointment might be more suitable.
Alternatively, patients can send non-urgent information to their doctor by email to office@76prince.com.au emails will be forwarded to the appropriate doctor. Please do not use this email for making, cancelling or changing appointments.
Concerns, feedback, suggestions and complaints
Patients are encouraged to raise any concerns directly with their doctor, or the Business Manager. Alternatively, feedback, suggestions, or complaints can be made by scanning the QR code on display in reception, in person by asking to speak with the Business Manager or in writing. All will be confidentially brought to the attention of the management team.
The NSW Health Care Complaints Commission 1800 043 159 or http://www.hccc.nsw.gov.au/Complaints/How-To-Make-a-Complaint/Default/default.aspx
For more information about our complaints process and policy please contact the Business Manager.
Recall / Reminders for Follow up
If your doctor would like to see you for a non-urgent appointment, or if you are due for annual or regular screening, test, or preventative health, you will receive an SMS from HotDoc to invite you to make a booking. If you have opted out of electronic communication one of our reception team will call you to arrange these appointments.
Results
Your Doctor will advise the best method for follow up of tests that have been ordered. In the event of the Doctor requiring an appointment to discuss the results, you will receive an SMS from HotDoc, or if you have opted out of receiving electronic reminders our reception staff will phone you to arrange an appropriate consultation.
Privacy
Our Practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is a policy of this Practice to always maintain security of personal health information and to ensure this information is only available to authorised members of staff. For a copy of the practice’s full Privacy policy Click here
Click here to read the Privacy Statement for this website.
All staff sign a privacy declaration as a condition of their employment.
Information management
Information management refers to the management, storage and disposal of records (paper and electronic), and the technology used to do this. Our practice has systems in place to manage the privacy, security, quality and integrity of all practice data. All members of the practice team are educated and regularly trained in our information management and privacy policies and procedures.
Information security involves prevention of inappropriate access, protection of personal information and preservation of practice data.
The RACGP Computer and Information Security Standards provide information and explanations on the safeguards and procedures that need to be followed in order to meet appropriate legal and ethical standards concerning privacy and security of patient health information.
There are several legislative and regulatory requirements related to the management of information and ensuring the privacy and confidentiality of health information. Our practice regular reviews these requirements to ensure we are meeting our obligations.
Feedback
We appreciate your feedback. If you wish to make a complaint or suggestion, please speak with our Business Manager or provide written feedback addressed to the Practice.
Alternatively contact can be made with the Health Care Complaints Commissioner, Locked Bag 18, Strawberry Hills NSW 2012 or phone 02 9268 5588.