Patient FAQ

Our practice runs an appointment system and will endeavour to accommodate your needs. Routine appointments are at 15 minute intervals.

If you have a complex issue or multiple concerns that you wish to raise with your doctor, please request a longer appointment with the receptionist on booking. New patients will also require a long appointment on their first attendance.

If you are unable to keep your appointment please notify the surgery as soon as possible so that we can allocate the time to someone else in need. Please note, unforeseen events do happen and can lead to delays. The reception staff will give you an indication if there will be a waiting time on arrival. We do appreciate your patience in these circumstances.

We do not offer walk in appointments. For urgent issues, the Practice sets aside daily appointment times with each doctor. These appointments open at 8.30 each morning and can be accessed by phoning the practice or via our online booking system on the day.

Due to high demand, there may not always be an appointment available with your preferred doctor. A cancellation list is therefore kept and if you wish to be added to this list, the receptionist will add your details to it. We will do our best to give you an appointment as requested.

If you have a current mobile telephone number, for your convenience we send you an SMS message the day before your appointment to remind you of your appointment.

For medical attention outside our normal opening hours, please call 6362 5055. On this number you will hear a recorded message advising the Doctor on call. After hour care is provided by Doctors within the Practice Monday to Thursday and a roster system is in place with other Practices Friday to Sunday.

Please note after hour fees may apply.

For urgent medical emergencies please call 000 or Orange Health Service on 6369 3000, 1503 Forest Road ORANGE.

76 Prince Medical is a privately owned and operated practice. We do not routinely bulk bill. Therefore, the fees and charges as outlined below will be payable on the day of your consultation. We accept payment in the form of cash, cheque, EFTPOS or credit card (excluding American Express).

Please note fees also vary due to the length and complexity of a consultation and are determined by the individual GP.

Workers Compensation patients must provide Insurance Company details and a valid claim number each time they present for a consultation. Until a claim is accepted, and the number registered, the patient must pay for the consultation.

If you hold a valid Health Care Card or Pension Card, please let our reception team know so they can update your record.

Our fees as of July 2022:

Telephone calls requiring urgent medical attention will be triaged by our Nursing staff, who will refer to the doctor for initial management of care. 76 Prince Medical encourages all patient contact with the practice to be face-to-face or via telephone, but if you wish to contact the practice via electronic means (such as email), please be advised that this should be for non-urgent matters only. The practice does not encourage this as a form of contact as is not monitored continuously by practice staff.