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Appointments

Our practice runs an appointment system and will endeavour to accommodate your needs. Routine appointments are at 15 minute intervals. If you have a complex issue or multiple concerns that you wish to raise with your doctor, please request a longer appointment with the receptionist on booking. New patients will also require a long appointment on their first attendance.

If you are unable to keep your appointment please notify the surgery as soon as possible so that we can allocate the time to someone else in need.

Please note, unforeseen events do happen and can lead to delays. The reception staff will give you an indication if there will be a waiting time on arrival. We do appreciate your patience in these circumstances.

For urgent issues, the Practice does set aside daily appointment times with each Doctor. These appointments are accessed by phoning the Practice at 8.30am each day.

Due to high demand, there may not always be an appointment available with your preferred doctor. A cancellation list is therefore kept and if you wish to be added to this list, the receptionist will add your details to it. We will do our best to give you an appointment as requested.

If you have a current mobile telephone number, for your convenience we send you an SMS message the day before your appointment to remind you of your appointment.

Continuity of Care

Our medical records are comprehensive and available to all Doctors. Where possible, however, patients are encouraged to book appointments with their usual GP.

After Hours

For medical attention outside our normal opening hours, please call 6362 5055. On this number you will hear a recorded message advising the Doctor on call. After hour care is provided by Doctors within the Practice Monday to Thursday and a roster system is in place with other Practices Friday to Sunday.

Please note after hour fees may apply.

For urgent medical emergencies please call 000 or Orange Health Service on 6369 3000,

1503 Forest Road ORANGE.

Home Visits

Arrangements for home visits are available to regular patients of the Practice, both within and outside normal opening hours. Our Doctors home visit schedule is at their discretion and are booked to meet the needs of the patient and the Practice.

Fees

76 Prince Medical is a privately owned and operated practice. We do not routinely bulk bill. Therefore the fees and charges as outlined below will be payable on the day of your consultation. We accept payment in the form of cash, cheque, EFTPOS or credit card (excluding American Express).

Please note; fees also vary due to the length and complexity of a consultation and are determined by the individual GP.

Workers Compensation patients must provide Insurance Company details and a valid claim number each time they present for a consultation. Until a claim is accepted and the number registered, the patient must pay for the consultation.

Our fees as of July 2018:

Description Our Fee Medicare Rebate
Short Consultation $46.00 $17.20
Standard Consultation $74.00 $37.60
Long Consultation $120.00 $72.80
Extended Consultation $160.00 $107.15
Workers Compensation:
Standard Consultation $78.00
Long Consultation $142.00
Initial Certificate $45.40

Patients who hold a valid Health Care Card or Pension Card are offered a discount and may be asked to pay a $10.00 fee.

Contacting the Practice

Telephone calls requiring urgent medical attention will be transferred to the Doctor requested or in their absence to another Doctor or our Nursing staff. For all other telephone calls, our reception staff will take details and the Doctor will return calls usually at the end of the day’s consultation.

76 Prince Medical encourages all patient contact with the practice to be face to face or via telephone, but if you wish to contact the practice via electronic means (such as email), please be advised that this should be for non-urgent matters only. The practice does not encourage this as a form of contact as is not monitored continuously by practice staff and is not secure.

Recall / Reminders for Follow up

Our Practice aims to promote good health through preventative measures. The Practice participates in state reminder systems for pap smears and immunisations. As such we will seek your approval to be included in the system. If you do not wish to participate, please inform your Doctor.

Results

Your Doctor will advise the best method for follow up of tests that have been ordered. In the event of the Doctor requiring an appointment to discuss the results, our reception staff will phone you to arrange an appropriate consultation.

Privacy

Our Practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is a policy of this Practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of staff. For a copy of the practice’s full Privacy policy, please speak to reception.

All staff sign a privacy declaration as a condition of their employment.

Feedback

We appreciate your feedback. If you wish to make a complaint or suggestion, please speak with our Practice Manager or provide written feedback addressed to the Practice.

Alternatively contact can be made with the Health Care Complaints Commissioner,

Locked Bag 18, Strawberry Hills NSW 2012 or phone 02 9268 5588.